Frequently Asked Questions
Can’t find what you’re looking for? We’ve got you covered.
Feel free to go through
these Q & A’s to know our services better!
General
MyRwrds is the
largest multi-brand loyalty platform to engage & retain bank
customers by easy earning and instant redemption of reward points on
a wide range of products & services.
Signing up at
MyRwrds
comes at no cost and offers immense benefits. The
points
earned by customers for transactions at our partnered banks
get
accumulated under the same MyRwrds account enabling them
to
redeem points on products, gift vouchers, mobile/DTH
recharge,
flight/hotel booking, and much more.
You can easily
sign up
using your registered mobile number that is associated with
your
bank accounts. Visit our website or app to register yourself
and
start redeeming points today!
727, Udyog
Vihar,
Phase 5, Gurugram,
Haryana 122016, India
Phase 5, Gurugram,
Haryana 122016, India
You can call us
at
9318397173 between Monday to Friday from 9 AM to 6 PM or
email us at
support@myrewards.com
for any queries or
information about MyRwrds
Rewards. We ensure to help you in the best possible way!
My Account
Please login to
your MyRwrds
Rewards account and go to the dashboard page to check your
reward
points accrued through different banking channels.
For any issues
during
login, please try these simple steps-
- i) Check if you are using the right login credentials
- ii) Refresh the webpage and check the URL if it is correct or not.
- iii) Make sure that your internet connection is working.
Enter the mobile
number
on the login page and click on the Send an OTP to Verify
link. You
will receive an OTP on my mobile number which you will enter
to log
in to the account.
Login to your
account
and click on the Change Password tab under My Dashboard
section to
change the password. Enter the new password, confirm it
again, and
click on Update.
You earn reward
points
for all eligible banking activities done using your bank
accounts
associated with MyRwrds.
Redemption
Redeeming is
easy! You
can redeem your points for a wide range of products across
several
categories and gift cards/e-vouchers for many brands.
Additionally,
you can redeem points on mobile/DTH Recharge and
flight/hotel
bookings.
Yes, you can pay
using
MyRwrds points and make the remaining payment through net
banking,
debit/credit card, or wallet for the redemption of any
rewards on
the website.
Yes, all the
points
earned through transactions with different bank accounts
have expiry
dates. Redeem them before they expire!
In case of any
failed or
incomplete transaction, the points redeemed will be refunded
to your
MyRwrds Account within 3-5 working days.
Please note that
once
the order is placed on MyRwrds, the rewards are not
exchangeable, replaceable, transferable, or refundable for
cash or
points.
Product Catalogue
Once the order
is
successfully confirmed, your product will be delivered
within 3- 21 working days depending on the location of the
delivery
address.
Yes, you can
change the
delivery address by speaking with our customer care team.
This is
possible only when you request the address change on the
same
business day on which the order has been placed.
We do not accept
the
request for cancellation or modification once the order gets
placed.
Yes, delivery
charges
may vary from one product to other and it will be mentioned
in the
Order and Payment Summary.
Gift Vouchers
Yes, you can buy
E-Voucher for yourself. Enter your Name, Email address &
Mobile
Number on Recipient Details and proceed with the payment.
You will
get the voucher details in your email address.
No, you will
receive
only E-Voucher details on your email address once the order
gets
placed.
Select the
desired gift
card and enter the recipient details to whom you want to
send. Place
the order and the gift card details will be sent to the
recipient’s
email ID.
Though the
validity of
the gift card may differ from brand to brand, most of them
have the
validity of one year. Please read the Terms and Conditions
properly
before purchase.
No, the
information you
provided during purchase is final and it cannot be modified.
Mobile/DTH Recharge
Yes, MyRwrds
allow
customers to recharge their postpaid/prepaid mobile number,
and DTH
connection using points, card payment, or combination of
both.
Once the
recharge is
done, you will get a confirmation message on your mobile
number from
the operator. In case you don’t receive any message, feel
free to
contact our customer care team!
The recharge
request is taken based on the mobile number entered by you.
The operator and region will be automatically detected using
your number. If you select the wrong operator, a recharge
request will be invalid.
A request will
be
invalid due to the following reasons
- - when you enter a non-existing mobile number
- - when you choose the outdated recharge plan
- - when the mobile number and operator don’t match
Becoming an MyRwrds
Rewards partner will increase your brand’s visibility &
awareness by showcasing highly relevant offers and building
up your product and service portfolio through our platform.
Several merchants & financial institutions can connect with their customers using smart customer acquisition strategies and retain them with higher customer spends & lesser marketing budgets.
- Reach Customers with Precisely Targeted Campaigns
- Reduce Turn-Around-Time with Easy Campaigns Roll Out
- Get Insights from 360 Degree Customer Management & interactive dashboards
- Easy Configuration of Reward Earning Rules
- Seamless integration in the designated tenure and quick deployment
Benefits for Banks-
- Points redemption at your online & retail stores
- Acquire more customers with targeted marketing
- Get data-driven insights & measurable results
- Get access to a marketing channel and a viable consumer base
- Go for a simplified payment reconciliation process
Benefits for Merchants-
Apart from just
a loyalty platform, MyRwrds offer several additional
benefits to their partners. Some of them are an offers
platform for a targeted audience, hassle-free campaign
management, etc.
Yes, you will
get a free advertising and online promotion platform for
your products and services giving you a golden opportunity
to promote your business on the web and mobile app and gain
a larger customer base from several banking institutions
partnered with MyRwrds.
You will have
access to a larger customer base having a pool of reward
points accumulated through several banking channels that can
be redeemed on your offerings. Redemption rate of points at
your online & retail store will increase giving you a
platform that will engage more customers with exclusive
offers & deals.
Anyone can get
you a loyalty program for your bank, but MyRwrds enable
partners to attain maximum outcomes with exceptional
customer experience. Your customers can shop using unused
reward points on flexible redemptions options saving them
from paying complete price from the pocket.
We have a good
number of banking institutions and merchants that are
partnered with MyRwrds and increasing their sales and
customer count through better marketing and promotions of
their services and products.
If you want to
market your financial firm or promote your services, you can
join the loop to strengthen your relationship with the
customers and tap new business opportunities with MyRwrds
Rewards. Please click here to book a demo and know more
about our program!
